Frequently Asked Questions

The Frequently Asked Questions page compiles common customer inquiries about logistics and import-export services at VICA Logistics. If you cannot find your answer, please contact our hotline +84-24-3266 6008 for direct assistance.

What services does VICA Logistics provide?

We provide comprehensive logistics solutions: sea freight, air freight, domestic road freight, customs clearance, C/O services, import permit services and other supporting services.

How can I get a quotation?

Please provide your shipment information (cargo type, quantity, shipping route, expected timing) via hotline +84-24-3266 6008 or email hanoi@vica.vn. Our sales team will advise on the best solution and send a detailed quotation as soon as possible.

How long does transportation take?

Transit time depends on the transport mode and route: air freight is the fastest (measured in days), sea freight is the most cost-effective for large volumes (measured in weeks), and domestic road freight is flexible along the North – Central – South corridor. The specific schedule will be clearly communicated before implementation.

Can I track my shipment?

Yes. VICA Logistics provides timely updates on shipment status and journey, helping you proactively plan your business.

What documents are required for customs procedures?

The basic document set includes commercial invoice, packing list, bill of lading and specialized permits (if any). Our team will review and guide you to complete everything before declaration.

Does VICA Logistics support goods requiring quarantine or specialized inspection?

Yes. We support plant quarantine, state quality inspection and other specialized procedures, ensuring smooth customs clearance for your goods.