PRIVACY POLICY

Last updated: October 1, 2026

VICA Freight Forwarding Joint Stock Company ("VICA Logistics", "we", "us") is committed to protecting the personal information of our customers and users of the website ("Website"). This policy is developed with reference to Decree 52/2013/ND-CP and the 2023 Law on Protection of Consumer Rights of Vietnam.

1. Information We Collect

When you use forms on the Website (quote requests, consultation registration, contact), we may collect: full name, phone number, email address, company name and service request details (shipping route, cargo type, etc.). In addition, the system may automatically record certain technical data such as IP address, browser type and access time for Website operation and improvement purposes.

2. Purposes of Information Collection

  • To contact, advise and send logistics service quotations at your request;
  • To execute and manage service orders and contracts;
  • For customer care and sending service updates (with your consent);
  • To improve Website quality and user experience.

3. Scope of Information Use

Personal information is used only within the scope of the purposes stated in Section 2, serving the legitimate business operations of VICA Logistics and in compliance with legal regulations.

4. Information Retention Period

Personal information is retained for as long as necessary to serve the collection purposes, or as required by law. When no longer needed, we will delete or anonymize the data.

5. Sharing Information with Third Parties

We are committed not to sell, rent or share your personal information with third parties for commercial purposes, except in the following cases: (a) with your consent; (b) to perform services (e.g., providing bill of lading information to shipping lines, airlines, or customs authorities as required for operations); (c) to comply with requests from competent state authorities as prescribed by law.

6. Information Security

We apply reasonable technical and managerial measures to protect personal information against unauthorized access, use or disclosure. However, no method of transmission over the Internet is absolutely secure.

7. User Rights

You have the right to request access, correction or deletion of your personal information stored by us by contacting us using the information in Section 9. We will respond within a reasonable time as prescribed by law.

8. Cookies

The Website may use cookies to remember language preferences, analyze traffic and improve experience. You may disable cookies in your browser settings, however some Website features may not function fully.

9. Contact

For any questions regarding the collection and processing of personal information, please contact: VICA FREIGHT FORWARDING JOINT STOCK COMPANY — Hotline: +84-24-3266 6008 — Email: hanoi@vica.vn.

This policy may be updated from time to time; the latest version is always published on this page.